Careers at AANP

The American Association of Nurse Practitioners® (AANP) is looking for an exceptional Administrative Associate to provide part-time administrative support to the Research Department for day-to-day operations and special projects. This role will be based in the AANP headquarters located in the South MoPac Expressway and Southwest Parkway area of Austin, Texas, and will report to the Vice President of Research.

Duties include:

• Provide general administrative support to the VP of Research and the Research Department.
• Format and modify department documents using Microsoft Office and other software.
• Schedule and coordinate department meetings and record minutes. Schedule and coordinate other AANP committee meetings, including reserving meeting rooms, checking participant availability, communicating meeting details, responding to emails and generating invitations in Zoom.
• Coordinate and track annual reporting and data requests.
• Prescreen applications for all eligibility requirements before sending to the Research Committee for review.
• Implement problem-solving and recommend solutions in assigned projects, processes and reports.
• Assist with department budget tracking and monthly credit card reconciliation.
• Assist with committee(s) monthly agenda development and meal or event coordination at conferences.
• Provide departmental support for conference preparation.
• Order supplies as needed.
• Assist with updating database records.
• Conduct quality control check of departmental procedures and processes.
• Enter data in accurate and efficient manner for all assigned projects.
• Handle sensitive information appropriately and maintain confidentiality.
• Maintain departmental files, records and correspondence in a neat, well-organized and timely manner.
• Assist with other organizational activities and projects as needed.

Qualifications for this position include:

• Minimum high school diploma or equivalent; associate degree is preferred.
• Minimum two years’ experience in an administrative role.
• Intermediate-level skills with Microsoft Office is required.
• Demonstrated ability to handle multiple tasks, prioritize and meet deadlines in a fast-paced work environment.
• Strong attention to detail and ability to perform tasks and data entry with high level of accuracy.
• Excellent interpersonal, communication, critical thinking and organizational skills.
• Ability to perform phone and email communication in a courteous and professional manner.

To apply, send your cover letter and resume to jobs@aanp.org.

About the American Association of Nurse Practitioners
AANP is the largest and only full-service professional membership organization in the United States for nurse practitioners (NPs) of all specialties, with more than 118,000 individual members. AANP is unique among NP organizations by its number of members, well-established education department and network of relationships with state‐level groups. With a network of more than 200 NP Organization members, including other national, state and local NP organizations, it provides a unique reach to NPs in a wide range of communities and settings.

As The Voice of the Nurse Practitioner®, AANP represents the interests of more than 290,000 NPs around the country, advocating for the active role of NPs as providers of high-quality, cost-effective, comprehensive, patient-centered health care.

The American Association of Nurse Practitioners® (AANP) is looking for an exceptional Help Desk Technician. This position will provide software and hardware support, including responding to user requests for service and determining the nature and extent of support needed; purchasing, installing, configuring, maintaining and troubleshooting a wide range of software, hardware and peripherals used throughout operations; and performing hardware and/or software upgrades to existing computer equipment, as needed. This role will report to the Systems, Security & Network Manager.

Duties include:

• Install, configure, maintain, patch and troubleshoot a wide range of software used throughout operations and perform hardware/software upgrades to existing computer equipment, as needed, including Windows Operating Systems.
• Respond to user requests for service and determine the nature and extent of support needed. Escalate tickets appropriately to resolve issues in a timely, team-oriented, collaborative manner.
• Provide excellent customer service and maintain high-quality service management through on-site and remote support interactions using approved remote technologies.
• Install, configure and maintain all PC desktops/laptops/phones and peripherals.
• Provide support, within reasonable limits, on Macs and various handheld devices and tablets.
• Develop and write help desk operational procedures.
• Make recommendations for the improvement and growth of IT infrastructure and systems.
• Conduct research on potential technology solutions.
• Work with AANP’s IT System Specialist to procure new IT resources.
• Provide active directory network support by creating user accounts, email accounts and Office365 accounts and applications within the suite, granting access to users, creating user groups and managing shared resources and peripherals.
• Install and maintain client and server networked application software.
• Train users in start up, basic and advanced use of software programs (may provide group training).
• Troubleshoot, repair, maintain, install and perform testing activities on various computer equipment, peripherals, data communication and computer network systems.
• Develop and maintain software and hardware inventory and tracking systems; develop inventory lists; and order, stock and store electronic components.
• Prepare and submit vendor warranty claims, parts and documentation associated with warranty repairs.
• Submit tickets to third-party vendor support and manage issue(s) until successful resolution.
• Perform moves, adds, deletes and other changes for PC, phone and peripheral equipment.
• Provide client hard wired and wireless network access per IT Standards; perform preventive maintenance for computer, data communication and/or peripheral equipment; and test and adjust to appropriate standards.
• Maintain computer network documentation and update computer maintenance manuals.
• Maintain individual, department and site licenses for the organization.
• Assist AANP’s IT System Specialist in performing IT systems duties, including managing server and network security and patching; maintaining firewalls, switches and wireless access points; configuring VPNs; managing host security; managing backups; system monitoring; setting file permissions; and ensuring file and file system integrity.
• Report to work on scheduled days and be on time for scheduled hours.
• Assist with other organizational activities and projects, as needed.
• Provide after-hours on-call support, as needed.
• Ability to travel and to staff the AANP conferences annually, if needed.

Qualifications for this position include:

• Associate degree in computer science, management information systems (MIS) or a technology-related field with a minimum of two years’ work experience or four years of relevant experience in the field.
• Two years of work experience must be in areas such as help desk, user support, troubleshooting peripherals and new system setup.
• Strong technical knowledge of TCP/IP networks, command line tools and all Microsoft applications and operating system software.
• Ability to support other Windows-based applications, as needed.
• Proven experience in IT infrastructure support.
• Strong skills in troubleshooting problems and researching solutions.
• An understanding of the impact of the association’s strategic mission and goals on IT resources.
• Knowledge of applicable privacy practices and laws.
• Excellent interpersonal skills.
• Excellent oral and written communication skills with the ability to provide support in user-friendly language.
• Proven analytical, evaluative and problem-solving abilities demonstrating keen attention to detail.
• Ability to handle confidential information.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Extensive experience working in a team-oriented, collaborative environment.

This position will be based in the AANP headquarters located in the South MoPac Expwy and Southwest Parkway area of Austin, Texas. AANP offers attractive compensation; health, dental and vision insurance; employer 401(K) match; generous paid time-off; an on-site gym; free coffee bars and snacks; and a great work environment.

To apply, send your cover letter and resume to jobs@aanp.org.

About the American Association of Nurse Practitioners
AANP is the largest and only full-service professional membership organization in the United States for nurse practitioners (NPs) of all specialties, with more than 118,000 individual members. AANP is unique among NP organizations by its number of members, well-established education department and network of relationships with state‐level groups. With a network of more than 200 NP Organization members, including other national, state and local NP organizations, it provides a unique reach to NPs in a wide range of communities and settings.

As The Voice of the Nurse Practitioner^®, AANP represents the interests of more than 290,000 NPs around the country, advocating for the active role of NPs as providers of high-quality, cost-effective, comprehensive, patient-centered health care.

The American Association of Nurse Practitioners® (AANP) is seeking a professional and highly motivated member care representative to provide comprehensive and exceptional customer service to the association’s members and prospective members via telephone, email and face-to-face communication. This position will report to the Director of Membership.

Duties include:

• Serve as primary staff member to answer inbound membership-related phone calls, respond to all basic and routine requests and route inquiries to the appropriate staff member or department when higher level expertise or assistance is required.
• Provide timely, helpful and accurate customer service, including email, telephone, written and face-to-face communications.
• Process customer payment and refund transactions.
• Assist members with log in issues and website navigation.
• Maintain the Customer Contact Log of each phone call and email correspondence, using Aptify.
• Assist with the preparation and packing of membership materials for conferences.
• Perform all duties with a high level of accuracy, timeliness and professionalism.
• Assist with other organizational activities and projects, as needed.
• Identify opportunities for continuous improvement or to enhance the member experience and implement process changes.

Qualifications for this position include:

• High school graduation, or equivalency, plus two years of administrative experience are required.
• Computer proficiency involving a variety of software products, including Microsoft Office, especially Outlook and application systems data entry.
• Proficient in basic office skills.
• Excellent phone skills.
• Excellent interpersonal, problem solving and organizational skills.
• Excellent verbal and written communication skills and the ability to work with others in a fast-paced environment.
• Ability to perform tasks with a high level of accuracy and detail.
• Ability to handle multiple tasks, prioritize and meet deadlines.
• Ability to learn the use of new applications.
• Ability to perform all communication in a courteous and professional manner.
• Ability to travel and staff AANP’s annual national conferences.

This position will be based in the AANP's headquarters, located in the South MoPac Expwy and Southwest Parkway area of Austin, Texas. AANP offers attractive compensation; health, dental and vision insurance; employer 401(K) match; generous paid time-off; an on-site gym; free coffee bars and snacks; and a great work environment.

To apply, send your cover letter and resume to jobs@aanp.org.

About the American Association of Nurse Practitioners
AANP is the largest and only full-service professional membership organization in the United States for nurse practitioners (NPs) of all specialties, with more than 118,000 individual members. AANP is unique among NP organizations by its number of members, well-established education department and network of relationships with state‐level groups. With a network of more than 200 NP Organization members, including other national, state and local NP organizations, it provides a unique reach to NPs in a wide range of communities and settings.

As The Voice of the Nurse Practitioner^®, AANP represents the interests of more than 290,000 NPs around the country, advocating for the active role of NPs as providers of high-quality, cost-effective, comprehensive, patient-centered health care.

The mission of AANP is to empower all NPs to advance quality health care through practice, education, advocacy, research and leadership. AANP offers excellent benefits and a great work environment.